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ATL: Robbed Part 2

It's been a month since our room at the Atlanta Marriott Downtown was robbed.

When we discovered it, security came to our room, took our statement and directed us to discuss the issue with management. The manager on site told us not to bother filing a police report and that we should check with the general manager when we got back home. The general manager directed us to their risk management department. The risk management department returned my call once, didn't have the file on hand and said they'd call back. They never did.


Finally, after calling again three or four times, Tom Sislo from Columbia Sussex, the franchise owner told me that, even though he hadn't even seen the report yet, the Innkeeper's Statute absolved them of all responsibility of the theft.

Literally a month after the theft, after speaking to 7 different people on this subject and a number of unreturned calls, I was told that no matter what, the hotel would not accept fault and that apparently it's not in the hotel's interest to investigate this case significantly.

So, there you go. Apparently we should all expect that anything we don't leave in a safe (which isn't provided in the room) will be rummaged through and potentially stolen. Good luck!



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